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Frequently asked questions about Cancellation, Returns and Refunds when shopping directly from PlayStation.
If there is a free trial window, it is included in that timeframe, so be careful.
All rights reserved. For example, if a player buys a PlayStation Plus 12-Month Membership and requests a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage etc. PS VR Games
PlayStation Now Now enter your full name, email id, PSN Online ID and Date of Birth.
Game Deals Please be aware, any free trials will be included in the 14-day period.
Due to staff availability, Customers may experience delays or disruptions in their ability to contact a PlayStation Sales Specialist via Phone.
PlayStation Store cancellation policy Your right to cancel and receive a refund depends on the type of product you have purchased from PlayStation™Store: In addition to the rights set forth below, you may have additional rights under applicable local law; nothing in the policy below limits or replaces any such rights under local law.
playstation direct returns and refund policy This policy applies to purchases made from Sony Interactive Entertainment America Trading LLC (d/b/a PlayStation Direct) only.
To request a refund for Games, DLC, Add-ons co… For example, if a player buys a PlayStation Plus 12-Month Membership and requests a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage etc.Please be aware, any free trials will be included in the 14-day period.To request a refund for this type of content, please fill in a You will receive a refund to the original payment method where possible*.
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If you have started to download or stream the purchased content you will not be eligible for a refund unless the content is faulty.To request a refund for this type of content, please fill in a You will receive a refund to the original payment method where possible*.
New Releases Frequently asked questions about Cancellation, Returns and Refunds when shopping directly from PlayStation. Our sites
Gold Wireless Headset An update to the PlayStation Network refund policy has hit, making it somewhat easier to refund a faulty game that’s been causing your console to crash.
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